Terms of Service

Orewa Wool Terms and Conditions

Online Terms of Sale

Pricing:

All prices are shown in New Zealand Dollars and include GST.
Prices do not include shipping and handling costs.
Unless otherwise stated, all accessories or additional furnishings shown in a product image are not included within the price shown.
Every effort is made to have all pricing correct within our website. However, we reserve the right to refuse the supply of any product with a price error.

Supply and Delivery:

Products are generally available for immediate delivery. If the item is not in stock, you will be notified within 48 hours from time of ordering.
No returns will be accepted on a ‘change of mind’ basis, so please be sure before you buy. All returns must comply with the Consumers Guarantees Act or Fair Trading Act.
Disclaimer & Limitation of Liability as to Shipping Errors:

If we do ship the wrong product to you or leave out a certain product from a package, our procedure and policy for resolving the problem is the following:

Orewa Wool will verify that an item was left out of a package by going over receipts and what was shipped.
If we clearly see that an item has been left out of the package, we will ship the item to you at no charge using the most efficient shipping method available.

Privacy and Data Policy:

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you.

Collection of Personal Information:

When you use our Products or Websites, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number.

By giving us such information, you will be giving consent to our using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at orewawool@vodafone.co.nz. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

Use of Personal Information:

We use your personal information to allow us to process your service requests, provide access to privileged areas of the websites, send out newsletters, personalize your visit to our website, personalize your use of our products, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail orewawool@vodafone.co. nz or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.

Disclosure of Personal Information:

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Orewa Wool.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current NZ laws.

Cookies:

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our website and those of our products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.

Security:

All security on our website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

Card Data Security:

This website utilises the ANZ eGate™ secure payment page.
Cardholders are re-directed from this website to the ANZ eGate™ secure payment environment to enter their payment details.
The ANZ eGate™ secure payment solution supports 3D secure authentication – Verified by Visa and MasterCard SecureCode.
We neither store or process card details on this site.

Policy Changes:

Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent privacy policy.

If you have any further concerns about security, please email our Customer Service team at orewawool@vodafone.co.nz

Export Policy:

Orewa Wool is a New Zealand based company. For inquiries regarding exporting, please contact us at orewawool@vodafone.co.nz.

Shipping:

We will ship all items ordered on this website using Courier Post. Our items are generally shipped within 1 working day of the order being placed. Orders should arrive with you within 3 working days of your order being placed. Tracking details for every order is available.

NZ urban delivery is $7.50
NZ rural delivery is $8.50
International delivery is $25